In adults being assessed by mental health services, how effective are assessments conducted via telephone, compared to face to face, in improving patient and service outcomes?
There is limited evidence into telephone assessments when
compared to face to face assessments for adults being assessed by
mental health services. High quality research is needed in this
area for improving patient and service outcomes.
Clinical and research implications
No definite clinical or research implications may be made based
on the evidence presented in this BEST summary. There were no
recent, well-conducted randomised controlled trials that compared
telephone versus face-to-face assessments. Two studies compared
video conferencing versus face-to-face modalities - one compared
these modalities on providing psychiatric assessments, and the
other compared these modalities on clinical outcomes.
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link to the right.